Shipping Coverage
We deliver all across Pakistan through trusted courier partners to ensure safe and timely delivery.
Delivery Time
- Major Cities: 3–5 working days
- Other Cities / Remote Areas: 4–7 working days
Delivery time may vary during:
- Public holidays
- Weather conditions
- High order volume (sales, events)
Shipping Charges
- Standard delivery charges will be applied at checkout
- Free delivery may be available on selected products or promotions or minimum order amount
Order Confirmation
- Orders may be confirmed via call, SMS, or WhatsApp before dispatch
- Unconfirmed orders may be canceled automatically
Order Processing
- Orders are processed within 24 hours after confirmation
- Orders placed on weekends or holidays will be processed on the next working day
Delivery Limitations
- We do not deliver to certain remote or restricted areas
- In such cases, our team will contact you for alternative arrangements
Address Accuracy
Customers must provide:
- Correct name
- Complete address
- Active contact number
Incorrect information may cause:
- Delivery delays
- Order cancellation
Missed Delivery
- If delivery is missed, courier may attempt 1–2 re-deliveries
- If still unsuccessful, the order will be returned and marked as failed delivery
Cash on Delivery (COD)
- COD is available nationwide
- Please ensure availability at delivery time
- Repeated refusals may lead to order restrictions
Order Tracking
Once your order is shipped:
- You will receive a tracking number via SMS or email
- You can track your order through the courier’s website
Damaged or Open Parcel
- Do not accept parcels that are tampered or damaged
- Report immediately to our support team
Contact Us
For delivery-related queries:
GoToDukan.com
Email: support@gotodukan.com
