1. Cash on Delivery (COD) Policy

• Customers must ensure they are available to receive the order at the provided address
• Orders may be confirmed via call or SMS before dispatch
• If a customer fails to respond, the order may be canceled

2. Fake / Fraud Orders

To prevent misuse of our services:

• We reserve the right to cancel suspicious or fake orders
• Orders with incomplete or incorrect information may not be processed
• Customers providing false details may be blocked from future purchases

3. Repeated COD Returns / Refusals

• Customers who refuse delivery without valid reason will be flagged
• After 2–3 failed COD orders, future orders may:
  
  • Require advance payment
  • Be automatically canceled
  • Be restricted or blocked

4. Delivery Refusal

• Refusing delivery at doorstep without valid reason (e.g., “change of mind”) is not acceptable
• Customers are encouraged to review product details before ordering

5. Blacklisting Policy

We may blacklist customers who:

• Place fake or prank orders
• Repeatedly refuse deliveries
• Abuse return/refund policy
• Provide misleading or fraudulent information

Blacklisted customers will not be able to place future orders on GoToDukan.com.

6. Verification Rights

GoToDukan.com reserves the right to:

• Contact customers for order verification
• Request advance payment for high-value orders
• Cancel any order without prior notice if fraud is suspected

7. Legal Action

In case of serious fraud or misuse:

• We reserve the right to take legal action under applicable laws in Pakistan

  8. Contact Us

  For returns and refunds:

  GoToDukan.com
   Email: support@gotodukan.com